Is Genshin Impact down?

We are not detecting any problems with Genshin Impact right now.

What problems are you having with Genshin Impact?

Click the button below that most closely represents the problem you are having.

How do we check if Genshin Impact is down?

1) We check the Genshin Impact server to see if it is responding and we do this from a region closest to you. This test we perform simulates what an actual web browser (e.g. Safari, Chrome, Firefox) would do when trying to visit the website.

2) We determine if the Genshin Impact server is returning an error message that indicates some sort of problem. These types of errors generally mean that a visitor -- you -- would also have trouble using or visiting the service.

3) We return the results of our test from our servers and let you know if Genshin Impact is up or down.

Coming soon - We are working on a new feature that will enable you to report problems and errors with Genshin Impact directly from this website. You will also be able to view what other Genshin Impact users are reporting and see past issues and outages.

What problems are you having with Genshin Impact?

Let other Genshin Impact users know what problem you are having with the service, app, or website.